Customer Satisfaction

In the section of the Quality Management Manual dedicated to Quality Policies, we read that Inoxveneta has a mission to:
Govern and manage with excellence the transformation of steel sheet and other metals in the most innovative way in order to guarantee added value to Customer, the company and all interested parties.
In particular, Inoxveneta GENERAL MANAGEMENT entrusts the company with the absolute priority of ACHIEVING CUSTOMER SATISFACTION as part of the mission declared above.   This objective is at the same time a yardstick for the success of our company.
Customer satisfaction is monitored continuously using the traditional parameters of faultiness and also with the use of questionnaires about Customer Satisfaction in the following areas:

1. Management of offers
2. Sample groups
3. Development/modification of project and/or products
4. Non-conforming products
5. Packaging and integrity of the products
6. Punctuality and regularity of shipping
7. Corrective measures
8. Evaluation of business relationship
9. Management of documents (shipping, invoices, etc)
10. Switchboard and telephone contacts

At all levels, staff at Inoxveneta is directly involved in maintaining Customer Satisfaction at the highest level. We do this with the organization of specific training sessions, regular brain-storming meetings, incentives and benefits. We have further established a company-wide bonus system proportional to the qualification and the position held in the company, and this is awarded when production targets are reached with a minimum of faulty items.

 quality & certifications

certification